Description

Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.

Course Objectives

After you complete this course, you will be able to: understand what a customer service approach is, understand how your own behaviour affects the behaviour of others, demonstrate confidence and skill as a problem solver, apply techniques to deal with difficult customers, know how to provide excellent customer service.

Business & Industry Services
Champlain College Saint-Lambert
900 Riverside Drive
Saint-Lambert, Québec
J4P 3P2

Directions

(450) 672-6046

champlainbusiness@crcmail.net