Section 1
Reimbursement requests
All students requesting a reimbursement must first formally withdraw in writing by sending an email to champlainbusiness@crcmail.net with the subject line “Withdrawal request.” The student’s official withdrawal request will be considered effective the date they are received by the Business & Industry Services office.
For more information regarding the withdrawal procedure and modalities, please contact us at champlainbusiness@crcmail.net or (450) 672-6046.
Please note, making a formal withdrawal request does not guarantee you a refund. You must file a formal withdrawal request within the applicable deadline (see section 2 below) in order to be eligible. Once your request has been reviewed, you will be notified by email of the College’s decision. The College’s decision cannot be appealed.
Cancellation by the College
Champlain College reserves the right to cancel a program or a course for administrative reasons such as insufficient enrollment, or due to other factors. Affected students will be notified by email. They may transfer to another course or receive a full refund of all fees paid.
Section 2
Specific Deadlines
Community Courses: Individuals registered in a community course who request withdrawal from the course, will be reimbursed according to the table below.
| Requests received
|
Refund given
|
| Seven (7) business days or more before the start of the course
|
100% of course fees
|
| Less than seven (7) business days before the start of the course
|
None
|
Mortgage Broker Training Program: Individuals registered in this program who request withdrawal from the program, will be reimbursed according to the table below.
| Requests received
|
Refund given
|
| More than ten (10) business days before the start of the program
|
100% of program fees less administration costs
|
| Ten (10) to five (5) business days before the start of the program
|
50% of program fees less administration costs
|
| Less than five (5) business days before the start of the program
|
None
|
Service Québec subsidized courses (5$ an hour): Individuals registered in a 5$ an hour course who request withdrawal from the course, will be reimbursed according to the table below.
| Requests received
|
Refund given
|
| Seven (7) business days or more before the start of the course
|
100% of course fees
|
| Less than seven (7) business days before the start of the course
|
None
|
Section 3
Reimbursement modalities
Processing time: Please allow five (5) to seven (7) business days from the effective date for the refund to be processed. During peak periods, processing times may be longer.
Reimbursements shall normally be made within thirty (30) days of a written request or cancellation of the program or course.
Refund method: Refunds are issued by cheque and mailed to the student address on file.
