Description

Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees? If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle, and we can have more successful outcomes.

Course Objectives

After you complete this course, you will be able to: recognize how your own attitudes and actions affect others, find new and effective techniques for dealing with difficult people, learn some techniques for managing and dealing with anger, develop coping strategies for dealing with difficult people and difficult situations.

Business & Industry Services
Champlain College Saint-Lambert
900 Riverside Drive
Saint-Lambert, Québec
J4P 3P2

Directions

(450) 672-6046

champlainbusiness@crcmail.net