IT&MS Faculty & Staff Support

Champlain’s Information Technology and Media Solutions is here to offer support and problem solving for employees.


Introduction to IT&MS 

IT&MS is comprised of a group of dedicated technicians with many years of service to the College.  In August 2022, the team will be relocated into the new Technology Centre, located in  E-block, 2nd floor.  The Technology Centre will provide a space for technicians to work collaboratively to build and deploy effective technical solutions across the campus, in support of our faculty and staff. 

IT&MS support has been structured according to the following pillars or specialties: 

  • Infrastructure (hardware support) 
  • Applications (software support) 
  • Network & Security 
  • Audio/Visual support 

This support structure is aligned with how tickets are entered in JIRA, the on-line ticket management solution.   

Champlain College St-Lambert is a Windows-based campus.  While we do offer a media arts and computer science program supporting the Mac OS platform, technical support is provided for Windows-based devices. 

Technical Support & Ticket Entry  

All faculty and staff requiring technical support are asked to enter a JIRA ticket.  JIRA is used to provide a tracking of what work was done, how that work aligns to the support pillars, and track the team’s responsiveness to resolving issues. 

Use the links below to access the JIRA user guide in the language of your choice. 

Jira Manual for Faculty Management and Staff

Guide d’utilisation de Jira

Managing Passwords & MFA 

As per provincial government requirements, all passwords used by management, faculty and staff must be complex, must change every 90 days and must be accompanied by MFA – multi-factor authentication.   

Use the links below to select the manuals in the language of your choice.  Explanations for how to create and change complex passwords as well as how to set up MFA are contained in these documents. 

Password Change Guide

Guide de changement de mot de passe

MFA setup for Staff and Faculty

Configuration de l’AMF pour le personnel et les professeurs


Self-Service Password Reset 

With the deployment of MFA, it is now possible for Management, Staff and Faculty to complete their own password resets through Self-Service Password Reset (SSPR).     

Use the links below to select the manuals in the language of your choice.   

SSPR Eng v1


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